EN: Online Director of Studies
Center Director
Wall Street English is now looking for an Online Director of Studies to join our International head office in Barcelona.
Essential duties and responsibilities:
- Schedule management and optimization
- Scheduling and rescheduling classes and management of teacher absences where necessary
- Support to our offshore teaching partner in ensuring class delivery and service operations are aligned with the Wall Street English values and methodology
- Promoting the Wall Street English method to our offshore teaching partner, encouraging staff to trust it and use it effectively
- Quality control of teachers including training, observations, focus groups and student interviews
- Ensuring that our offshore teaching partner and Global Online Service team follow Standard Operating Procedure at all times to ensure consistency in terms of our global brand
- Tracking, analysing and reporting on teacher performance and suggesting solutions for improvement areas
- Controlling educational standards by teaching a variety of online class types
- Supporting franchise partners in onboarding and the organization of demo classes
- Driving the creation of and engagement in a global learning community
- Implementation of new products and systems when required
- Identifying key areas of improvement and implementation of the correct changes
- Weekly meetings with offshore teaching company, Global Online Team, and select franchise partners
The above statements are a snapshot of the role and are not intended to be an exhaustive list of all duties and responsibilities required.
Minimum requirements:
- Bachelor degree
- Experience in education management, Teacher training and mentoring
- Native or near native speaker of English
- Strong interpersonal and teamwork skills and an ability to influence a wide range of technical and commercially orientated people
Nice to have:
- TEFL Certificate
- Wall Street English experience as an English Language Teacher is a distinct advantage
- Commercial or sales experience an advantage
- Strong project management and organization skills.
- Experience of working in international markets (APAC, LATAM, EMEA)
- Flexibility required in order to meet specific requirements or to attend conference calls.
Competencies essential for success in the role:
- Management of remote teams
- Communication skills
- Ability to use data to make informed decisions
- Thrives on challenges, resolving situations, providing solutions
- Change management skills
- Self-starter and not afraid to take the lead
- Thirst for knowledge about online learning, technology and education